This agreement governs your use of the max398 platform. By creating an account, placing bets, or using any service on max398.cam, you agree to be bound by these Terms and Conditions in full.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
By registering for an account on max398, you represent and warrant that you are at least 21 years of age. This age restriction is strictly enforced. Online gambling by individuals under 21 years of age is prohibited, and max398 reserves the right to request proof of age at any time. Failure to provide satisfactory proof will result in immediate account suspension and forfeiture of funds.
You must be physically located in a jurisdiction where online gambling is not explicitly prohibited by local law at the time of using the Services. max398 operates under an international gaming license and serves customers globally. However, users are solely responsible for understanding and complying with the gambling laws applicable in their country or region of residence. Indonesia's legal framework regarding online gambling remains ambiguous, and we make no representation regarding the legality of online betting for Indonesian residents. By using max398, you acknowledge this ambiguity and accept full legal responsibility for your participation.
To use the Services, you must complete the registration process by providing accurate, complete, and current information including your full legal name, date of birth, email address, phone number, and residential address. You may only create one account per person. Multiple accounts, duplicate registrations, or accounts created under false identities are strictly forbidden and will result in immediate termination and forfeiture of all funds.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. All activity conducted through your account will be deemed your responsibility, whether or not authorised by you. You must notify max398 immediately if you suspect unauthorised access to your account. max398 is not liable for any loss or damage arising from unauthorised account access due to your failure to maintain credential security.
The following individuals are prohibited from creating accounts or using the Services:
max398 accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri), Indonesian e-wallets (OVO, DANA, GoPay), and other payment methods as displayed on the platform. All deposits must be made from a bank account or payment method registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension and fund reversal.
The minimum deposit amount is Rp 50,000 (Indonesian Rupiah). Maximum deposit limits vary by payment method and account status. VIP members may be eligible for higher limits. Deposits are typically processed within 5 minutes during Indonesian banking hours. E-wallet deposits are processed instantly 24/7. max398 does not charge fees for deposits, but your payment provider may impose transaction fees.
To request a withdrawal, your account must have completed the KYC verification process. You must submit a clear, legible copy of your Indonesian identity card (KTP) or equivalent government-issued identification. KYC verification is typically completed within 24 hours of document submission. Withdrawals can only be made to a bank account registered in your verified name.
Withdrawal requests are processed within 4 hours during business days (Monday to Friday, 9 AM to 5 PM WIB). Requests submitted outside business hours will be processed on the next business day. max398 reserves the right to request additional verification documents before approving large withdrawals. There are no withdrawal fees for VIP members; standard members may be subject to fees as displayed in the cashier section.
max398 complies with international anti-money laundering (AML) standards. All funds deposited must be wagered at least once before withdrawal is permitted. Deposits and withdrawals that appear designed solely to transfer funds without genuine betting activity will be flagged for investigation. max398 reserves the right to freeze accounts, reverse transactions, and report suspicious activity to relevant authorities.
max398 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP rewards. Participation in promotions is voluntary. By claiming a bonus, you agree to the specific terms and conditions attached to that offer. Bonuses are subject to wagering requirements before withdrawal is permitted.
All bonuses carry wagering requirements expressed as a multiple of the bonus amount or the combined deposit and bonus amount. For example, a bonus with a 30x wagering requirement on a Rp 1,000,000 deposit match means you must wager Rp 30,000,000 before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering requirements: slots typically contribute 100%, table games may contribute 10-50%, and some games may be excluded entirely.
max398 reserves the right to void bonuses, cancel winnings, and close accounts if bonus abuse is detected. Prohibited activities include creating multiple accounts to claim repeated welcome bonuses, using betting strategies designed solely to clear wagering requirements with minimal risk, and coordinated play between multiple users to exploit promotional terms. All bonus decisions are final and at max398's sole discretion.
Bonuses must be used within the validity period stated in the promotional terms, typically ranging from 7 to 30 days. Unused bonuses or bonuses with incomplete wagering requirements will expire automatically after the validity period. No extensions are granted.
All bets are subject to acceptance by max398. We reserve the right to refuse, limit, or cancel any bet at our discretion, particularly if we suspect fraudulent activity, technical error, or rule violation. Once a bet is confirmed and appears in your betting history, it is considered accepted and binding.
Sports betting odds are updated in real-time and may change between the time you view them and submit your bet. The odds accepted are those confirmed at the moment your bet is placed. Bet settlement is based on official results as determined by the relevant sports league, governing body, or game provider. max398's decisions on bet settlement are final except in cases of obvious error, which will be corrected at our discretion.
The following activities are strictly prohibited and will result in account termination and forfeiture of funds:
Live in-play betting markets are updated in real-time, but there may be a slight delay between real-world events and platform updates. During this delay, bet acceptance is subject to our discretion. If a significant event occurs during the delay (e.g., a goal is scored), bets may be voided. max398 is not responsible for losses arising from normal broadcast or data feed delays.
max398 strives to maintain 99.9% uptime but does not guarantee uninterrupted or error-free service. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any losses arising from service interruptions, including missed betting opportunities, incomplete transactions, or connection failures.
While we make reasonable efforts to ensure accuracy, max398 does not warrant that all information displayed on the platform (including odds, statistics, game rules, or promotional terms) is completely accurate, up-to-date, or error-free. Users are responsible for verifying information before placing bets.
Gambling involves financial risk and the potential for monetary loss. max398 provides entertainment services, not financial investment opportunities. You acknowledge that all betting and gaming activities carry inherent risk and that losses are possible. We strongly encourage responsible gambling practices and provide tools to help users maintain control. Please visit our Responsible Gaming page for support resources.
To the fullest extent permitted by law, max398's maximum liability to any user for any claim arising from use of the Services shall not exceed the amount deposited into that user's account during the six months preceding the claim. max398 is not liable for indirect, incidental, consequential, or punitive damages under any circumstances.
You may close your max398 account at any time by contacting customer support. Before closure, you must withdraw all funds from your account balance. Unused bonus funds will be forfeited upon closure. Accounts closed voluntarily may be reopened subject to max398's approval, except in cases of self-exclusion for responsible gaming reasons (see Responsible Gaming policy).
max398 reserves the right to suspend, freeze, or permanently close any account at our sole discretion if we determine that:
Upon termination, any remaining funds in your account will be returned to you after deducting any amounts owed to max398, unless the account was terminated for fraud or Terms violations, in which case funds may be forfeited.
All content on the max398 platform, including but not limited to text, graphics, logos, images, software, audio clips, and video clips, is the property of max398 or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from max398 without our prior written consent.
Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, Spribe, and others) remains the intellectual property of those respective providers and is used by max398 under license.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which max398 holds its gaming license. To the extent permitted by law, you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for resolution of any disputes arising from these Terms or your use of the Services.
In the event of a dispute, you agree to first contact max398 customer support to seek informal resolution. Most disputes can be resolved quickly through direct communication. If informal resolution is unsuccessful, you may escalate the matter through our formal complaints procedure as detailed on the FAQ page.
Any claim or dispute arising from these Terms or your use of max398 must be filed within six months of the event giving rise to the claim. Claims filed after this period will be deemed time-barred and inadmissible.
max398 reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. The "Last Updated" date at the top of this page will reflect the most recent revision. It is your responsibility to review these Terms periodically. Continued use of the Services after changes are posted constitutes acceptance of the modified Terms.
For significant changes that materially affect your rights or obligations, we will provide additional notice via email or platform notification.
If you have questions about these Terms and Conditions, please contact max398 customer support:
Customer support is staffed by Indonesian-speaking agents who can assist with account questions, payment inquiries, KYC verification, and general platform support.
Visit our FAQ page for quick answers or contact our 24/7 support team for personalised assistance.
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