max398 is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform.
This Privacy Policy applies to all users of the max398 platform, including visitors to our website (max398.cam), registered account holders, and anyone who interacts with our services. By accessing or using max398, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
max398 operates as an online sports betting and casino gaming platform serving players primarily in Indonesia. We are committed to transparency in our data practices and compliance with internationally recognised privacy standards. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform.
If you do not agree with this Privacy Policy, you must discontinue use of max398 immediately and refrain from creating an account or submitting any personal information.
When you register for a max398 account, we collect the following personal information:
When you use the max398 platform, we automatically collect certain technical and usage information:
In limited circumstances, we may receive information about you from third-party sources:
max398 uses your personal information for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your user account, authenticating your identity, processing login requests, managing account settings and preferences |
| Service Delivery | Processing bets and game sessions, calculating winnings and payouts, maintaining betting history and transaction records, delivering promotional offers |
| Payment Processing | Processing deposits and withdrawals, verifying bank account ownership, detecting duplicate or fraudulent transactions, complying with anti-money laundering (AML) regulations |
| Identity Verification (KYC) | Verifying that you are 21 years of age or older, confirming your legal identity matches account registration details, preventing identity theft and account fraud |
| Customer Support | Responding to inquiries via live chat, email, or WhatsApp; resolving account issues, payment disputes, or technical problems; maintaining support ticket history |
| Security & Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, collusion, or terms violations; monitoring for suspicious betting patterns or account behaviour; protecting platform integrity |
| Legal Compliance | Complying with legal obligations under gaming regulations, AML laws, and international data protection standards; responding to lawful requests from authorities |
| Platform Improvement | Analysing usage patterns to improve website performance, user experience, game selection, and feature development; conducting A/B testing and product research |
| Marketing Communications | Sending promotional emails, SMS messages, or push notifications about bonuses, new games, and special offers (you may opt out at any time) |
Legal Basis: We process your personal information based on your consent (given when you create an account), contractual necessity (to provide the Services you requested), and legitimate business interests (security, fraud prevention, platform improvement), always balanced against your privacy rights.
max398 shares your personal information with trusted third-party service providers who assist in operating the platform. These providers are contractually bound to use your information only for the specific services they provide to max398 and are prohibited from using it for any other purpose. Service providers include:
max398 may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:
In the event that max398 is acquired by, merged with, or sells assets to another company, your personal information may be transferred as part of that transaction. You will be notified via email or prominent notice on the platform if such a transfer occurs.
max398 does not sell, rent, or share your personal information with third parties for their own marketing purposes. You will never receive unsolicited marketing messages from companies other than max398 as a result of using our platform.
max398 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
While max398 implements robust security measures, you also play a critical role in protecting your account. You must keep your username and password confidential, never share login credentials with third parties, and log out after each session when using shared or public devices. If you suspect unauthorised access to your account, contact support immediately via live chat or email [email protected] (support inquiries only — not a clickable mailto link).
max398 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and business requirements:
You may request deletion of your personal information by contacting max398 support. We will comply with deletion requests to the extent legally permissible. However, certain information must be retained for legal, regulatory, or security reasons (e.g., transaction records for AML compliance, identity verification documents for fraud prevention). We will inform you if any data cannot be deleted and explain the legal basis for retention.
As a max398 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format (typically CSV or PDF) within 30 days of your request.
You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings. For changes that require verification (e.g., name, date of birth), contact customer support.
You have the right to request deletion of your personal information, subject to legal and regulatory retention obligations. See Section 6.2 for details on the deletion process.
You have the right to receive your personal information in a portable format and to request that we transfer it to another service provider where technically feasible.
You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message or by contacting support. You also have the right to object to processing based on legitimate interests, subject to our legal obligations and overriding business needs.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
To exercise any of these rights, contact max398 customer support via live chat, email [email protected] (support inquiries only — not a clickable mailto link), or WhatsApp. We will verify your identity before processing privacy-related requests to prevent unauthorised access to your information. Most requests are completed within 30 days.
Cookies are small text files stored on your device when you visit a website. max398 uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and deliver personalised content.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair platform functionality and prevent you from using certain features. Analytics and advertising cookies can typically be disabled without affecting core functionality.
max398 operates internationally, and your personal information may be transferred to and processed in countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards such as:
By using max398, you consent to the transfer of your personal information to countries outside Indonesia as necessary to provide the Services.
max398 is strictly for individuals aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a user is under 21, we will immediately suspend the account, void all bets, and delete the associated personal information. Parents or guardians who believe their child has provided information to max398 should contact support immediately.
max398 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Updates will be effective immediately upon posting to the website. The "Last Updated" date at the top of this page reflects the most recent revision.
For significant changes that materially affect how we collect, use, or share your personal information, we will provide additional notice via email or prominent platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or how max398 handles your personal information, please contact us:
Our Indonesian-speaking customer support team is available around the clock to assist with privacy-related questions and requests. We aim to respond to all privacy inquiries within 48 hours.
Our support team is available 24/7 to answer privacy questions, process data requests, or help you manage your account settings.
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