Adults Only — 21+ Required

RESPONSIBLE GAMING

At max398, we believe gambling should be an enjoyable form of entertainment — not a source of stress, financial harm, or compulsive behaviour. This page outlines the tools, resources, and policies we have in place to help you stay in control.

If you ever feel that gambling is becoming a problem for you or someone close to you, please read this page carefully and reach out to our 24/7 support team without hesitation.

Our Commitment

GAMBLING IS ENTERTAINMENT, NOT A LIVELIHOOD

max398 is designed for adults who choose to gamble recreationally with funds they can afford to lose. We are not a substitute for income, a way to recover financial losses, or a solution to personal problems. Every bet carries inherent risk, and losses are a normal part of the experience.

Our responsible gaming programme is built around four core principles: prevention, giving you the knowledge to make informed decisions before problems arise; control, providing practical tools to manage your spending and time; support, connecting players showing signs of problem gambling with professional help; and protection, enforcing strict age verification and account security measures.

We actively monitor account behaviour for signs of problem gambling and may reach out to users whose patterns suggest a need for support — even if no formal request has been made. This proactive approach is central to how max398 operates.

HEALTHY GAMBLING CHECKLIST

I gamble for entertainment and set a fixed budget before I start
I only bet money I can comfortably afford to lose
I stop when I reach my loss limit, regardless of how close I feel to winning
I take regular breaks and never gamble for extended uninterrupted sessions
I do not gamble when I am stressed, depressed, or under the influence
Gambling does not interfere with my work, family, or financial responsibilities

Player Protection Tools

STAY IN CONTROL WITH MAX398 TOOLS

max398 provides a comprehensive suite of responsible gaming tools. All tools are available directly through your account dashboard and take effect immediately or within 24 hours.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR). Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes immediate effect; raising a limit requires a mandatory 7-day cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose across a set time period. When your cumulative losses reach the threshold, betting is suspended for the remainder of the period. This tool is particularly effective for sports bettors managing their bandar bola (bookmaker) activity.

Session Time Limits

Set a maximum duration for each gaming session. You will receive an on-screen notification 15 minutes before your session limit expires, and your session will automatically end when the limit is reached — whether you are mid-game or in the middle of a live bet.

Time-Out (Short Break)

Take a structured break from max398 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals remain available. Time-outs cannot be cancelled early.

Self-Exclusion

If you need a longer break or feel gambling has become a problem, request self-exclusion for 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the chosen period. Your account will be deactivated, and any pending bonuses will be forfeited. Your balance remains available for withdrawal.

Reality Check & Activity Reports

Enable periodic on-screen alerts showing how long you have been playing and how much you have spent in the current session. You can also download a full activity report covering your deposit history, bet history, and win/loss summary for any date range.

Problem Gambling Awareness

RECOGNISING THE WARNING SIGNS

Problem gambling can develop gradually and is often difficult to recognise from the inside. Be honest with yourself — if any of the following signs sound familiar, it may be time to use our tools or seek external support.

Chasing Losses

Placing larger bets than planned in an attempt to recover money you have lost, especially after a significant losing run.

Neglecting Responsibilities

Missing work, family commitments, or social obligations due to gambling activity, or spending time gambling that was budgeted for essential expenses.

Borrowing to Gamble

Taking loans, using credit cards, or borrowing money from friends or family to fund gambling when your own funds are exhausted.

Hiding Gambling Activity

Lying to family or friends about the time or money you spend gambling, or concealing losses and betting history.

Unable to Stop

Repeatedly attempting to cut down or quit gambling but finding yourself unable to do so despite genuine intention.

Emotional Distress

Experiencing anxiety, depression, irritability, or mood swings related to gambling outcomes, or using gambling to escape from negative emotions.

Self-Assessment

TAKE A MOMENT TO REFLECT

Answer these questions honestly. If you respond "yes" to three or more, consider reaching out to our support team or using our time-out and self-exclusion tools.

Have you ever lied to family or friends about how much time or money you spend gambling?

Do you find yourself thinking about gambling constantly, even when you are not actively placing bets?

Have you gambled with money that was meant for rent, bills, food, or other essential expenses?

Do you chase losses by increasing your bet sizes or deposit amounts immediately after losing?

Have you borrowed money, sold possessions, or taken out loans to fund your gambling activity?

Have you missed work, school, or important family events because you were gambling or thinking about gambling?

Have you tried to cut back or quit gambling multiple times but been unable to stick with your decision?

Do you gamble as a way to escape problems, relieve stress, or cope with depression or anxiety?

Note: This quiz is for self-reflection only and is not a clinical diagnosis. If you are concerned about your gambling behaviour, please contact a qualified counsellor or mental health professional.

Step-by-Step Guide

HOW TO ACTIVATE LIMITS & CONTROLS

All responsible gaming tools are accessible directly from your max398 account dashboard. Here is how to set them up in under 60 seconds.

Use your username and password to access the max398 platform. On mobile, tap the menu icon (three horizontal lines) in the top-right corner.

Navigate to Responsible Gaming Settings

In your account dashboard, select "Responsible Gaming" or "Account Limits" from the sidebar menu. This section is available 24/7.

Choose Your Preferred Tool

Select the tool you want to activate: Deposit Limit, Loss Limit, Session Time Limit, Time-Out, or Self-Exclusion. Each option includes a detailed explanation.

Enter Your Limit Value & Confirm

Specify the amount (in IDR) or duration that suits your needs. Review the terms carefully, then confirm. Most limits take immediate effect; increases require a 7-day review period.

Receive Email Confirmation

You will receive an email confirmation of your limit activation, including start date, limit value, and instructions on how to modify or cancel if needed.